Onvoy's dedicated Answering Service Team provides two unique services: Repair Call Handling and Message Services. These services provide your customers with a live specialist when your resources are not available. By working closely with your team, we will create a customized answering service to handle your customer’s calls.

Repair Call Handling - This service allows your customers to resolve service issues any time of the day. Professional Onvoy service representatives receive calls from your customers, brand them with your business name, and then follow your specifications on how to handle each issue. You save money on personnel, and are assured your customers are receiving the customer service they expect from your business. With Onvoy’s Repair Call Handling, you have a file help desk within your customers’ reach.

Messaging Services - Give your customers the convenience of speaking to a live person at any time. Onvoy’s Messaging Services serve as an extension of your business. Our operators answer calls branded with your business name, and speak to your customers on your behalf. We then follow your instructions based on how you would like to receive the message.

Benefits

• Provides a 24x7 response to your customers’ needs.
• We handle all calls as an extension of your team. We’ll help you augment your staff to save on overtime costs.
• We prepare a complete online report for each call, and follow your procedures to complete resolution of the issue.
• Completely customize the service to fit your needs.
• Experienced operators who handle more than 61,000 Answering Service calls annually, ensure you receive the best service available.